Jul 05, 2018 contact book depository once youre certain your order is missing, they will replace your books. Once i received a damage book, and book depository sent me a new copy after i provided them with photo of the damage. However, i definitely didnt receive the book in the promised time, which wasnt bd fault but my countrys post system. Book depository sent me the wrong book and had clearly mixed up my order with another customers. Please contact book depository to check the expected arrival date, or ask them. Book depository ships many books to new zealand using an untracked postal service. Book depository order not delivered anybody else had this. Usually dispatched means that it usually takes two days to send the book out. In 2017, book depository issued this oneoff bookmark saying on their website. Book depository ca is committed to providing each customer with the highest standard of customer service.
I cancelled the order before the books were even shipped and asked for the refund. Tell them that the order never arrived, that it is not needed anymore, and be prepared to call you cc company to dispute the order. I ordered a huge book for my father and i think it took almost two months before it was delivered to my door. Book depository order not delivered anybody else had. Return policy though bookrepository does have a return policy, you are buying outside uk, it may not make sense to return the books as the international shipping fee could be quite a lot compared to the book price.
Whats even better is that you dont need a the book depository coupon to. Worst of all, their customer service enquiry has no help at all. Guide to buying and shipping from book depository to singapore. After waiting the 10 days for the order to arrive i accessed their anything but order information then i noticed that the entire order had been canceled without a word to me. Book depository usually ships within two days upon receiving the order. The order number listed on the packaging slip that came with the book. Dec 15, 2015 the packaging is fair the book received is in good condition and bookrepository offers a bookmark as a gift for each book. When i checked my bank and paypal account the money has been paid to book depository and no refund has been received in either account. If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the online returns center by selecting the wrong item was sent reason. They replied that i should check with the local post office, which i did, and the post office asked me for the senders tracking number, from the book.
Took only a couple extra days for them to get the book, due to this covid19, but only a couple of extra days. My advice is to do this after a month your order is dispatched, just to be sure. They replied that i should check with the local post office, which i did, and the post office asked me for. I had ordered with book depository for a couple of years, and apart from the slowness of delivery had been reasonably satisfied. I think that is a little strange since i used the same credit card. No effort has been made to contact me as a client or customer to inform me of delays without being first prompted by me. On the abovementioned forum there have been numerous people who ordered many items games from book depository, but almost nothing arrives, even after waiting a long time. We use cookies to give you the best possible experience.
They asked me to check with the local delivery office but said there was no tracking code. We also asked if they could remove the invoice or just include a gift receipt. They cancelled my order without even bothering to contact me before doing so. It is only after july 1st that the order can be sent to the publisher or vendor. So thank you for followup my concern in a speedy manner from the support team roxanne johnston customer advisor. I want a refund of the six hundred and fifty eight dollars and ninety four.
Contact book depository once youre certain your order is missing, they will replace your books. I do wish they would provide tracking but if my order has not arrived. The isbn number from the book you have received, this is a ten or thirteen digit number usually found on the back of the book above the barcode. My order should have been delivered by 22nd of february. Im not sure how they deal with this problem nowadays. Bring the paperwork you received with you to the main office. Book depository delivers to over 100 countries all around the world for no cost at all.
We are unable to substitute or add to the details provided on receipts. I ordered a book on the 4th of feb and then another two on the 15th. Feb 23, 2010 just wondering if anyone has had an order from book depository not turn up. I ordered it from book depository just to see if its claim of free shipping is true. Its advisable to create an account with book depository before your purchase. Ive been ordering with book depository for 7 years and never had an. My book order from book depository hasnt arrived published 23112017 04.
The first time i ordered a book from book depository was in 2012. You shall not create, publish, distribute, or permit any written or graphical material that makes reference to the book depository other than those mentioned in this agreement or otherwise provided by the book depository, without our prior written consent, which may be granted, in our sole discretion, provided such materials are not in direct. Processing simply means they have received your order and will ship as soon as they have the item. Orders from book depository will be delivered by regular pos malaysia not. Anyone have a book from book depository not turn up. I then received a message from the book depository claiming there was an issue with my paypal payment. Ordered a second hand book from book depository uk through amazon. The first and most common reason is that the book depository was not givenshown the receipt and we have no proof that the books were paid for. The book depository lost deliverypoor customer service. Wong paperback ordered by number bdg360protected on the 2nd march 20 has been sent to me. Guide to buying and shipping from book depository to.
Just received delivery of the second book under the same order. No need to log in or register to track the status of your order. Yeap, i ordered from borders online store thinking that, since they guarantee to ship within 24 hours it would be on my doorstep within a couple of days. The book arrived the next day and came packaged and in mint condition as if new. I once received a book 2 weeks after i bought it, and i once received a book 2 months after i bought it. Please write to their support center after 2 months of the order. I received an email from book depository that the books i ordered had been shipped on 20 june 2019 and should arrive in 1020 days. Nov 04, 2009 processing simply means they have received your order and will ship as soon as they have the item.
All of my book depository orders have arrived not always in great condition because the packaging is poor, but they all arrive. The packaging is fair the book received is in good condition and bookrepository offers a bookmark as a gift for each book. My copy of foundation by isaac asimov arrived a couple of days ago. Made an order on april the 15th on the evening for the 5th time for book depository.
Anyone order theirs from book depository and received it yet. I ordered three books from book depository 2 arrived, one did not. When i lived in mexico, no parcel sent to me by anyone would ever arrive, unless it was a book in english, which was something that had zero local resale value. So, if the book is available and they stick to schedule since today is nov. When you shop from amazon and you see that the seller is us book depository by all means do not place that order. In order to justify all my insistence with the book depository, i attach many of the mails i have wrote and received from book depository, doing with the matter. You can find this in the order confirmation email we sent when you placed the order. Apr 25, 2020 i received one book in the standard time that i would expect a delivery from book depository, so therefore you have been using my correct postal address as per the order.
When i wrote a rude response they gave me some b s about not satisfying their routine credit security check. Jun 06, 2015 the order number listed on the packaging slip that came with the book. The title of the book listed on the packaging slip. I wish the book depository updated their information better, but im. Theres no tracking number to track your order once its shipped. This is 21 days even rough delivered was guaranteed between 46 days. Just a few minutes ago, our mail lady interrupted my breakfast, as she rang the bell, handing me the parcel from book depository with my book in it. I received one book in the standard time that i would expect a delivery from book depository, so therefore you have been using my correct postal address as per the order. We are registered for business to consumer sales, and not business to business transactions. So book depository is nice if you want to buy a book occasionally and amazon is good if you want bulk purchases. One of the books was great, but the other was damaged the dust jacket was slashed heres a photo of that order.
I ordered books on bookdepository because of free delivery. They will tag your order as shipped but the tracking will stay at label created. Ordered my book on the 20th of april, my order has still not arrived. I have therefore paid for books which i have not received and when i contacted customer services at book depository i was basically fobbed off. Given the current pandemic i expected delivery to be late but it actually arrived early. Nevertheless, the book depository staff begins processing your textbook orders prior to july 1st in order to expedite book purchases once the budget is in place. Just wondering if anyone has had an order from book depository not turn up. To book depository, great support from the customer advisor team. I placed 2 orders with them, 1 in november an 1 in early december. With this information, i can look into what has happened and why you have. And if you order online from an australian bookseller, eg borders oz, the book will still probably be shipped from os, at double the price of book depository or aphrohead. They do not have support to reach out to their delivery providers even more i was asked to reach out to their delivery providers instead of them doing this. Read the topic about the book depository whats the catch. Hi, i ordered books on bookdepository because of free delivery.
I am almost certain that your warehouse distributors only sent one book as opposed to 2 books in this order. This morning i received an email saying that the preorders are now in, and will be shipped within 48 hours. Jan 28, 2017 refund not received closed myaitazin aung filed this complaint against book depository on jan 28, 2017. Book depository orders not arriving worldwide or local. I have contacted by email several times and have no response. Whats even better is that you dont need a the book depository coupon to get free shipping on your order. After seeing that the book is completely different from the one shown on the website and included in my order confirmation, i contacted book depository who finally agreed to reimburse me for the book if i send it back to them, but they refuse to pay for the shipment back, which makes the whole reimbursement pointless as that means that i will. The service provided by the book depository limited is absolutely appalling.
Anyone order theirs from book depository and received it. Hopefully, my order can be resent at a faster shipping speed to ensure i can receive it on time. Dec 29, 2010 i ordered a book on cd for a christmas present. If not, i really need book depository to let me know that they cant deliver my order in time, so that i can be refunded the purchase and. Dec 16, 2019 the first time i ordered a book from book depository was in 2012. I am extremely satisfied with the service of book depository. I wish the book depository updated their information better, but im happy to put up with that and the wait for the saving. Terms and conditions affiliates the book depository. You will also receive a copy of your order receipt sent to you via email. I have purchased a book from the book depository in october 2018 order bdu66489685346195. Packages from abroad tend to arrive later or in worst case scenario get lost. Lengthy order processing and shipping time but despite this order was received after 2 weeks. The only downside is they do not provide tracking number for deliveries. Ive been in touch with book depository but have not yet received a satisfactory resolution to the issue.
I contacted book depository and was told they would immediately send a replacement. I have ordered the books since 9 june, and it is already 26 june and i have not received a single book. In the first order i queried why a book was so late arriving and was advised to check the post office but there was no book waiting. It wasnt even harry potter, although the packing slip had it right. There were a total of 6 books between the two orders. The book depositorys acceptance of referrals obtained through your site shall not constitute a continuation or renewal of this agreement or a waiver of such termination. Refund not received closed myaitazin aung filed this complaint against book depository on jan 28, 2017.
You can change the currency listed on book depository. I contacted them and they said they would resend the third one never came. I dont usually complain, but im concerned my order will not arrive before i leave. The paperwork suggested that the fourth and crucial book had not been sent. Had an issue where textbook was bent on all four corners and book depository was happy to compensate me and assist with my inquries. Thats really bad, and its not an isolated incident. In the help section of the website, youll find a complete list of the countries book depository delivers to free of charge. One of these is a map that i require for an upcoming trip, but it has still not arrived as of march 30. But still until now, no quantitative methods and techniques for planning, c. I want a refund of the six hundred and fifty eight dollars and ninety four cents which was accepted on the 4th of april 2020. I have raised a complaint with paypal about this company. Unlike the first order, which was packed in a brown stiff card board envelope, this book was packed in a soft white bubble wrap envelope, which probably provided little to nothing in protection cause the book was received damaged it was bent at the spine, front and back cover. Find answers to frequently asked questions and information about buying books at book depository. I gave book depository two chances and ordered twice from them but unfortunately both of the times the order arrived after more than one month or never.
If your book has not arrived, we are unable to trace it through our system as its treated in the same way as a letter. Order books without registering at book depository. Ive been trying for several weeks to get either the correct book or a refund, to no avail. Book depositorys shipping info for the philippines estimates 710 business days if shipping from the uk and 1014 business days if shipping from australia. To book depository, im grateful for bd to resend replacement books ive ordered due to the first order didnt arrive as plan. For example, a person orders six items and only one of them arrives. The books will either be delivered in a cardboard envelopebox, or a large letter waxed paper envelope with a layer of bubble wrap inside.